Refund policy

Returns & Exchanges

Collecting art should feel considered, personal, and reassuring. At Avoryne, we want you to feel confident about the artwork you welcome into your home. The guidance below explains our quality commitment, the returns process, and the conditions that apply to custom commissions.

Our Artwork Quality Promise

Avoryne paintings are original works created by hand in oil on canvas. Individual brushstrokes, subtle tonal shifts, and the artist’s touch are natural qualities of a hand-painted piece.

We work from the agreed composition and welcome your feedback as the painting develops. Your artist can refine the colors, brushwork, or other details before dispatch, helping the finished piece reflect the artwork you have approved.

If the artwork delivered to you does not match the painting confirmed with you before shipment, you are entitled to a full refund.

Shipping Damage Protection

If your painting is damaged during delivery, Avoryne will arrange a replacement at no cost or a full refund.

Please contact our team promptly with clear photographs of the artwork and its packaging so we can review the damage and help resolve it.

Custom Artwork Policy

  • Paintings commissioned in custom colors or sizes cannot be returned after delivery because of a change of mind.
  • Cancellation of a custom artwork before shipment is subject to a US$100 material fee.

These pieces are made specifically for your project and cannot be resold as standard artworks. This change-of-mind exclusion does not remove the quality and shipping-damage protections described above.

30-Day Return Guarantee

For eligible, non-custom artworks, you may request a return for any reason within 30 days of delivery. If you notice a quality problem or transit damage, contact us promptly so we can review the issue and arrange the appropriate replacement or refund.

Important Return Conditions

  • Submit your return request within 30 days of receiving the artwork.
  • After the request is approved, return the artwork within 14 days.
  • The artwork must be in its original condition and securely protected for transit, preferably using its original packaging.

Changed Your Mind?

If an eligible artwork does not suit your space, style, or preferred scale, you may request a return within 30 days of delivery. You are responsible for the return shipping cost. Once we receive the artwork and confirm that it is in its original condition, we will promptly issue a full refund.

Please pack the painting carefully to protect the canvas, corners, and frame throughout its return journey.

 

After-Sales Support
To request a return or ask about a replacement, email support@avoryne.com and include the order number from your Avoryne confirmation. Our team will review your request and provide the relevant return instructions.

For custom sizes, colors, or commissioned paintings, contact our art advisory team at support@avoryne.com.

You can also reach us through our Contact Us page.