Shipping policy

How are the artworks packaged?

Every Avoryne artwork is prepared for its journey with a professional packing process. We select the protection around your piece according to its dimensions, weight, and finish, so the canvas and frame remain secure throughout transit. Our packaging options are outlined below.

Ships in a cardboard box

Large stretched or framed paintings travel in sturdy protective cardboard boxes. Carefully placed cushioning supports the artwork, protects its edges, and limits movement inside the package. The painting is shipped flat, with its stretched canvas or chosen frame already in place.

Ships in a crate

Small stretched or framed pieces, as well as exceptionally large or heavy artworks, are secured in custom wooden crates. Each crate is prepared for international art transport, with protective materials fitted around the piece to keep it stable. The exterior is firmly sealed before dispatch.

Ships in a tube

Canvas-only artworks are gently rolled and packed in a dent-resistant shipping tube. This protective format is well suited to oversized paintings and avoids the extra bulk of a stretched frame. After delivery, a professional local framer can stretch the canvas onto wooden bars or fit your preferred frame.

For any artwork on paper, we recommend taking the unopened package directly to your framer for careful, professional unrolling.

How long does delivery take?

Transit time: Standard delivery with FedEx or DHL generally takes 5–7 business days after dispatch. Worldwide shipping is included in the artwork price.

  • United States: Delivery is made to your door with no additional delivery or import charges payable by you.
  • Other countries and regions: The recipient is responsible for any import duties, taxes, or customs charges. The amount is determined by the destination’s customs authority. Where payment is required, the courier will contact you before or at delivery.

Creation time: Please allow approximately 1–2 weeks for your painting to be created by hand. This is separate from the transit time above.

As your painting develops, your artist will share progress photographs and videos. You may request refinements to details such as color and shading. We will arrange shipment only after you are satisfied with the artwork and have approved the final version.

Waiting for an update? Please check your spam or junk folder and search your inbox using the order number shown in your Avoryne confirmation. Email filters can occasionally prevent a message from reaching you.

If you still cannot find your confirmation or artwork approval email, contact our team using the support details below. Please include your order number so we can locate the correct artwork and help you with the next step.

Who takes care of the delivery?

We arrange delivery with established carriers, including FedEx, DHL, and TNT. The service is selected according to your destination and the size of your artwork. For particularly large pieces, we may use a specialist art delivery company to provide the appropriate handling.

Which countries do you deliver to?

Avoryne delivers to destinations served by our international carrier partners. If your address is remote, on an island, or outside a familiar delivery route, please contact us before ordering. Our team will check the available service and help you confirm a suitable delivery arrangement.

How much does shipping cost?

Worldwide shipping is included in the price of your artwork, with no separate shipping charge. For destinations outside the United States, any applicable import duties or taxes remain the recipient’s responsibility, as explained above.

Is the delivery of the artwork insured?

Yes. Avoryne arranges full transit insurance for every artwork, with no separate insurance fee added to your order. Your piece is protected on its journey from our studio to the delivery address. If you notice damage on arrival, please contact our support team for assistance.

If I buy several artworks, will they be delivered at the same time?

Where possible, we coordinate paintings from the same order for dispatch together, so they can arrive at the same time. The final arrangement depends on when each piece is ready and on the packaging and transport required.

Can I have artworks delivered to another country or person?

Yes. Enter the intended recipient’s delivery address when placing your order, even if it is in a different country from your own. Delivery arrangements are normally coordinated with that recipient. If the artwork is a gift or a surprise, let our team know so we can take this into account.

After-Sales Support

For assistance with your artwork, order updates, or delivery, please include the order number from your Avoryne confirmation email when you contact us.

You can also send your request through our Contact Us page. Our team will respond within 1–2 business days.