Terms of service

These terms apply to purchases made through avoryneart.com, the Avoryne Art online store. Please review the product information and the policies linked below before placing your order. For questions about an order, contact order@avoryneart.com.

Artwork and order details

Our paintings are made by hand. Natural variations in brushwork, texture, and color are part of the process. Review the selected size, framing option, and product description before checkout. Contact info@avoryneart.com to confirm a particular material, finish, or custom request before ordering.

Order information and change requests

Please check the size, framing option, delivery address, and contact information before placing an order. If you notice an error or would like to request a change, email order@avoryneart.com promptly with your order number and the requested change. Our team will confirm the available options for your order. For a custom commission, please discuss the requested colors, dimensions, and other requirements with our art advisory team before ordering.

Prices and payment

The price, selected options, available payment methods, and applicable checkout charges are displayed before you submit your order. Please provide accurate contact and delivery information so we can communicate with you and arrange delivery.

Production and delivery

Production and delivery estimates, artwork previews, shipping coverage, and import-charge information are described in our Shipping Policy. We provide photos or video of the finished painting for approval before dispatch. Contact order@avoryneart.com if you need to discuss delivery timing or an order change.

Returns and exchanges

For eligible non-custom artworks, return requests may be made within 30 days of delivery. Ordinary non-custom exchanges are accepted. Contact order@avoryneart.com before sending anything back so our team can confirm the correct return address and instructions. Artwork must be returned in its original condition, securely protected for transit, within 14 days after return approval. Customers are responsible for return shipping costs for change-of-mind returns.

Once a returned artwork is received and accepted, we issue the refund within 1 business day. Your bank or payment provider may take additional time to post it. This processing commitment is not a guarantee of next-day receipt of funds.

Custom artwork and damage protection

Artworks commissioned in custom colors or sizes are excluded from change-of-mind returns and exchanges after delivery. Cancellation of a custom artwork before shipment is subject to the US$100 material fee stated in our Refund Policy.

These custom-order conditions do not remove our quality and shipping-damage protections. If the delivered artwork does not match the painting approved before shipment, our policy provides a full refund. If artwork is damaged during delivery, we arrange a replacement at no cost or a full refund. Contact our team with photographs of the artwork and packaging so we can review the issue and arrange the appropriate resolution.

Please read the full Refund Policy for the applicable procedures before ordering.

Privacy

Our Privacy Policy explains how personal information is handled when you use our store.

Contact

For orders, delivery, returns, or exchanges: order@avoryneart.com.
For artwork advice and custom requests: info@avoryneart.com.
You can also use our Contact Us page.